Home Technology Biometric Benefits: 5 Major Advantages of Biometric Access Control in Hospitality

Biometric Benefits: 5 Major Advantages of Biometric Access Control in Hospitality

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Travel is exciting, but it can be a nightmare of minor inconveniences. Something as simple as waiting in long check-in lines or hauling luggage to a hotel room only to find the key isn’t working can be enough to put a damper on an otherwise positive experience.

Biometrics is one of the most promising technologies for use across numerous industries, including travel and hospitality. Whether it’s a biometric fingerprint time clock or door access device, this technology offers exceptional security, accuracy, and transparency.

Here’s how biometrics is revolutionizing hospitality:

1. Time Management

The traditional method of tracking attendance in hospitality is with identity cards. However, cloud-based and on-premise time attendance systems are changing the game, helping management track staff entry and exit times more efficiently and accurately.

Staff and managers can monitor breaks, manage overtime, and observe shift changes. In addition, managers get alerts to investigate any missing or unusual data. This technology creates a more streamlined and safe experience for customers and guests. 

2. Better Guest Experience

Biometric technology makes it easier for staff to retain information about guests and their preferences without having to ask directly, delivering a more tailored experience. For example, when a guest arrives and uses their fingerprint, staff can see detailed information about room and service preferences to provide the most pleasant stay possible.  

This kind of personalization is key to a positive guest experience. According to a study from Oracle, 41% of hotel guests visited the same hotel for future stays if they received a personalized guest experience. Even the simple act of an employee remembering their name was enough. Furthermore, 62% of hotel guests believe that these personalized experiences will improve their impression of the hotel brand and make them more loyal.

3. Access Control

Security is paramount in hospitality, especially for hotels and similar accommodations. In addition to guest safety, many hospitality businesses must monitor the security of restricted or private spaces, such as warehouses, technical areas, and storage rooms.

Keys and locks are the traditional approach to on-site access control. As a result, management, environmental services, and maintenance staff have to carry an outrageous number of keys, which can be easily lost or stolen. On top of that, guests may lose keys or run into issues that require a staff member’s assistance.

Biometric access control ensures that staff can keep restricted areas secure and tend to guest issues without the burden of keys. This approach also allows management to monitor staff access to different zones and identify suspicious activity.

4. Billing Accuracy

Billing errors can quickly tarnish an otherwise stellar guest experience. Biometric fingerprint verification to authorize additional payments – such as spa visits, room service, or entertainment – reduces billing disputes and makes check-out more efficient. 

This is particularly important for large parties and families. Children or other guests may otherwise have access to billed services, quickly running up a hotel bill without the parents’ knowledge. Biometric fingerprint verification ensures that only the billed guest has the authority to approve additional services.

5. Compliance and Reporting

Compliance and reporting are cumbersome with traditional timekeeping methods. However, with biometric time and attendance software, managers have accurate labor reporting to track compliance according to government regulations.

Managers can access timekeeping reports and attendance to respond to discrepancies or audits quickly. As a result, the end-to-end process is more precise and efficient, reducing time theft and non-compliance issues.

Biometric Technology for Hospitality

Biometrics is growing in virtually every industry, including hospitality. Access control, timekeeping, and personalization are at the forefront of maximizing efficiency and providing the most impressive guest experience possible. 

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